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‘Star Wars: Rise Of Skywalker’ Eyes $450M+ Global Debut: The Last Huge Event Opening At The B.O. Until 2021?

Disney will ring out its $10 billion-plus global 2019 with Star Wars: The Rise of Skywalker, in what is expected to be a $450M global opening. That’s what Star Wars: The Last Jedi opened to in 2017, behind The Force Awakens’ $528.9M. Skywalker rises in France, Germany, and Italy on Wednesday with previews in China and domestic previews starting at 6 p.m. Thursday. Broken out, the expectation is at least $200M+ in U.S./Canada (with an asterisk — read on) and $250M abroad. This includes about $20M expected from China, which has not warmed to the space saga despite Disney’s best efforts to create a following.

But is Skywalker the last event-pic mega global opening until 2021?

While there’s bound to be big pics next year, you have to wait until 2021 before you get to the pent-up demand features such as Thor: Love and Thunder, Doctor Strange in the Multiverse of Madness, Matrix 4 and of course the mother of them all, Avatar 2, on December 17.

‘Star Wars: The Rise Of Skywalker’ Premiere: J.J. Abrams, Billy Dee Williams And More Talk Legacy And Future Of Franchise
Star Wars: The Rise Of Skywalker
Some disagree with this theory that Rise of Skywalker is the last big global opener until 2021, pointing to how other franchises — such as the Marvel pics — tend to over-index abroad, pulling in 60% of their global ticket sales, with China and South Korea being big markets. But 2020 is a wonky reset year for Marvel with frosh property The Eternals set for November and the May-launching Black Widow, a spinoff about a Bond-like female Russian assassin who doesn’t have superpowers (and who hasn’t seen that before?).

Marvel Studios Boss Kevin Feige Unveils Epic ‘The Eternals’ Footage, Shares More ‘Black Widow’ – CCXP

Bond himself typically doesn’t do a day-and-date release, and MGM/Universal’s No Time to Die is starting in the UK and select foreign territories on April 2 before domestic’s April 10 bow.

Warner Bros Pictures
If Warner Bros./DC’s Wonder Woman 1984 is going to do any business over $400M in her first weekend, it will need to beat the comic book label’s biggest global opener, Batman v. Superman ($422.5M), and make sure that China is along for the ride in its first weekend. Marvel has a better track record in larger numbers abroad than DC, and Captain Marvel‘s uber-debut of $456.7M was a tee-up to Avengers: Endgame. While Mulan should dominate China, it remains to be seen how it resonates in non-Asian markets; Beauty and the Beast —a much bigger property — is Disney’s biggest live-action princess (and adaptation of a feature toon) opening with $357M.

In regards to pics opening to north of $450M next year, if there’s one possibility, it’s Universal’s Fast & Furious 9 on May 22. That hinges on Uni firing off the sequel in 63 territories plus China, like it did with The Fate of the Furious, which delivered a $541.9M opening global weekend (the third-best of all time behind Avengers: Endgame $1.2 billion and Infinity War‘s $640.5M), $184.9M of that from China. Overall, studios don’t know if China will be part of their opening suite until 30 days prior to a pic’s release.

But back to Skywalker. We hear from exhibition that stateside advance ticket sales are on par with Last Jedi four days before opening and indicate a $200M opening, despite the fact that tracking has the J.J. Abrams-directed ninth-quel at $175M. There was an upbeat response coming out of the Hollywood premiere Monday night, with the feeling that the movie had course-corrected the flyaway hairs in the Star Wars canon from Rian Johnson’s Last Jedi, so there’s potential for over-indexing. Reviews hit after 12:01 a.m. on Wednesday, December 18.

star wars the rise of skywalker premiere
Skywalker will play in 4,300+ theaters by Friday, including more than 3,200 3D locations, 415 Imax screens, 850 Premium Large Format screens and 275 D-Box/4D locations. Fan event screenings at 450 theaters will take place at 5 p.m. Thursday before the 6 p.m. early shows nationwide. Additionally, 21 theaters in major markets will run nine-film Star Wars marathons (kicking off Wednesday evening, leading into the Thursday 5 p.m. showing of Skywalker).

I hear from exhibition sources that Disney is enforcing a four-week engagement play in each venue’s largest auditorium for a film rental of 65%. Theaters are to provide no passes for the first two weeks of engagement and no discount tickets outside of a theater’s one weekly discount night. Three trailers must play on every print of Skywalker: Fox’s Call of the Wild, Marvel’s Black Widow and Disney’s Mulan. Any breach of these rules will result in a film rental of 70%. These are standard terms for a Disney Star Wars or Marvel pic, I understand.

No one is expecting Thursday night previews to be at the level of Force Awakens, which made $57M and recently was unseated by Avengers: Endgame ($60M) as the best domestic preview night of all time. The Last Jedi earned $45M in previews, while Rogue One in 2016 did $29M and Solo $14.1M. Expect Thursday night to be around the Last Jedi range.
The only major overseas market not releasing this session is Korea, which joins in January.

Star Wars The Rise of Skywalker
Previous Star Wars title The Last Jedi opened to $235M abroad in like-for-like markets and at today’s exchange rates. The Force Awakens did $312M in the same markets and at current rates. The leading hubs for Star Wars tend to include mature majors the UK, Germany, France, Japan and Australia, while China snuck into the Top 5 on Force Awakens given the curiosity factor, as did Rogue One with local actors Donnie Yen and Jiang Wen in the cast.

The sentiment abroad, like domestic, is that some fans felt burned by The Last Jedi — and perhaps more so by Solo, which came out too quickly after Episode VIII and had little evident raison d’être. So some might be on the fence about rushing out in the opening days and opt to wait a beat to hear which way word-of-mouth is leaning.

Star Wars: Episode I – The Phantom Menace
20th Century Fox
Still, Skywalker reps more than 40 years of history all wrapped up in this last movie, and it’s expected that folks will want to turn out to see the culmination of Lucas’ odyssey. Looking back to Episodes I-III, The Phantom Menace was a massive event but was pilloried, leading to Attack of the Clones dropping significantly. However, Revenge of the Sith bounced back up, though not to Phantom Menace numbers.

Says one international distribution exec, “How can it not be an event to wrap it all up?” Also, recall that The Force Awakens helped create a new young fan base who went back and watched the originals and will be in line this week.

As for China, previews begin Wednesday night at 7 p.m. local, and we hear Skywalker is going wide on Thursday rather than Friday as previously announced. This marks a change from the recent holiday Star Wars installments, each of which bowed in the Middle Kingdom in January, after initial rollout elsewhere.

The timing, of course, is dictated by the Chinese authorities and gives Skywalker a coveted day-and-date release. A last-minute shakeup in China appears to have pushed Ip Man 4: The Finale (which was expected to underwhelm) back to January. Feng Xiaogang’s Only Cloud Knows is another major new pic in the market.

Still, as we’ve seen, China is not key to this franchise. Each of the new titles has had diminishing returns there. At historical rates, TFA did $124M, Rogue One came in at $69.5M and The Last Jedi made just $42.6M there (Solo grossed $16.5M off a late-May day-and-date release).

Disney has tried to increase awareness of (and fondness for) the franchise in China, but unlike on a lot of the rest of this planet, the 42-year old saga doesn’t have the hook of nostalgia for the characters and mythology. To help move the needle, Disney in October teamed with Tencent-owned China Literature to produce the first original Chinese Star Wars story for the latter’s online reading platform. The two companies also will distribute 40 Star Wars novels translated into Chinese for the first time.

‘Star Wars’ Jimmy Kimmel Special On ABC, Marathon On TNT Set Ahead Of ‘The Rise Of Skywalker’ Premiere

For reference, The Last Jedi finaled at $712M overseas at historic rates and was led by the UK, Germany, Japan, France and Australia. The Force Awakens did best in the UK, China, Germany, Japan and France, rolling up to a $1.13B international gross.

The cast and filmmakers have been traveling abroad in support. Kathleen Kennedy, Abrams, Ridley, Boyega, Oscar Isaac, Anthony Daniels and Chris Terrio were all at a recent press conference and promo event in Tokyo while Abrams, Ridley, Isaac and Boyega attended Brazil Comic-Con. The European premiere is in London on Wednesday, where Ridley and Boyega also will film an appearance on The Graham Norton Show and Abrams, Kennedy and the cast will take part in a BAFTA Q&A.

Overall, Skywalker will be Imax’s widest global release ever with 1450 screens in 75 countries.


‘Cats’ Trailer: James Corden, Taylor Swift, Idris Elba Ready For Their Feline Close-Ups

Elsewhere stateside, Universal will unleash Working Title’s Cats as counterprogramming against Star Wars. Again, if this movie doesn’t do any business, it’s simply about getting some sort of start in the pre-Christmas market, with the studio banking that Broadway and The Greatest Showman fans will leg out this Tom Hooper-directed adaptation of the smash Andrew Lloyd Webber musical. Showtimes being at 7 p.m. Thursday in what is expected to be a $15M-$20M weekend (it could very well go lower). The pic will be booked by Friday at 3,200 theaters. James Corden, Judi Dench, Jason Derulo, Idris Elba, Jennifer Hudson, Ian McKellen, Taylor Swift and Rebel Wilson star. Cats will spring in the U.K. and Ireland as well, expanding the following week into 42 markets including France, Australia, Germany, Korea and Mexico. Its overseas rollout continues through February.

Lionsgate is also expanding Bron’s Jay Roach directed Bombshell after it detonated a great $76,800 per screen at four theaters. The film starring Charlize Theron, Nicole Kidman and Margot Robbie about the women who take on Fox News boss Roger Ailes is poised to make between $7M-$12M.

‘Bombshell’ Review: Charlize Theron Leads Brilliant Cast In Eye-Opening Account Of Roger Ailes-Fox News Scandal

Who Owns The Code ?

Author:  Chris Shiplett
Attorney, Erik M. Pelton & Associates

Re-usable code is a key component of any developer’s toolkit, and creating and owning re-usable code is a critical step in the process of creating a profitable software development business. Whether the code consists of web-site management scripts, “black box” modules or self-contained classes contributed to larger projects, re-usable code is the centerpiece of modern object-oriented and rapid-prototyping design principals. To fully leverage the power of re-usable code, however, you must understand the legal framework that defines who owns that code.

I assume for the purposes of this article that the code at issue is copyrightable. Some of the most basic code fragments, for example, a simple “for” loop to iterate through an array of objects and perform some action on each object, may not be copyrightable at all. Most larger code segments, however, are copyrightable.

Copyright Law Creates A Framework For Software Ownership

Ownership of the copyright in software code is important because the copyright owner controls the ability to copy, distribute, sell, or modify the code, and generally controls the ability to profit from the code. Under copyright law, the author of a line of software code is the owner of the copyright in that code. That is, the person who physically puts fingers to the keyboard and types out the sequence of words and symbols that constitutes a line of software code is the “author” and owns the copyright to the code. A copy-right is created by federal law and consists of six rights the owner of a “work” has to the exclusion of any other person or business. Four of these rights are applicable to software code. Those are:

The right to reproduce the code
The right to create “derivative works” based on the code, such as the screen display that the code generates, future versions of the software, or other software programs into which the code is integrated
The right to distribute copies of the code
The right to “display” the code, for example by posting to a web site. (17 U.S.C. § 106)
Applying the basic law of copyright to software development, if you personally write a class or a module, you own the copyright to that class or module. If you write a website in HTML, or a website display script in a scripting language like PHP or ASP.NET, you own the copyright to those lines of code you wrote. You are free to re-use that code in any way you like, and no other person or entity can legally use that code without your permission.

The basic rule is subject to several exceptions. In the software world, there are three exceptions so common they swallow the rule. A more nuanced and practical understanding of the role of copyright in re-usable code requires as much understanding of the exceptions as the basic rules. The three exceptions to the basic rule of copyright ownership most prevalent in the context of software development are the “work-made-for-hire” rule, the “License or Assignment” clause in a development contract, and the unique situation encountered when developing on an “Open Source” platform.

The “work-made-for-hire” doctrine generally defines the relationship between a software developer and his or her client.

A segment of software code is a “work-made-for-hire” if it is either:

a) A work prepared by an employee in the scope of his or her employment; or

b) a work specially ordered or commissioned for use as [1] a contribution to a collective work, [2] as a part of a motion picture or [3] other audiovisual work, [4] as a translation, [5] as a supplementary work, [6] as a compilation, [7] as an instructional text, [8] as a test, [9] as answer material for a test, or [10] as an atlas, if the parties expressly agree in a written instrument signed by them that the work shall be considered a work made for hire. (17 U.S.C. § 101)

In either situation, the author of the code does not own the copyright in the code, as would be expected under the basic copyright framework. Rather, the person or business that employs the author or that commissioned the software owns the copyright in the code.
When a developer creates software as an employee, determining ownership of that software under the “work-made-for-hire” rule is relatively straightforward. Any work a developer creates within the scope of his or her employment is owned by the employer. Analysis of whether work is “within the scope of employment” can be extremely complex. However, at its most basic, if a developer writes a particular piece of software for work, his or her employer owns the copyright to that software.

When a developer creates a software as a contractor, analyzing who owns the copyright in code created as a result of that relationship becomes both more complex and more important. Courts and legal analysts use a three-part test to determine whether the developer or the client owns a particular segment or module of code. First, the work must have been specially ordered or commissioned. Second, the work must specifically fall within one of the ten categories enumerated in part (b) of the “work-made-for-hire” rule. If the work at issue does not fall within one of the enumerated categories, it cannot ever be a “work-made-for-hire.” Almost all software code is consumer-facing code and will fall under category three, audio-visual work, although some software without a human-readable interface may not fall under any of the ten enumerated categories. Third, and most significant, a commissioned and copyrightable work will only be considered “work-made-for-hire” owned by the client if the parties have a written agreement signed by the developer that explicitly states that the work is “work-made-for-hire.”

If a particular piece of software is a “work-made-for-hire,” the employer or client that commissioned the code owns the copyright in it. In order for the developer to have any right to use the software later or in different projects, the developer must negotiate a license to the software in the same way any third-party would.

Outside of “work-made-for-hire,” almost every development engagement includes some arrangement for the ownership, assignment, or licensing of the software.

The original author or any other owner can also transfer or share copyright rights to or with others through an assignment of the copyright or a license of the copyright. These two concepts should not be confused. An assignment is a grant of all of the rights of the author in the copyright to another party. If the developer assigns his rights to code he or she has written, the developer no longer has any right to the code and must license the code from the new owner to have the right to re-use it. Additionally, for an assignment to be binding, it must be made in writing and must be signed by the developer. Any alleged verbal assignment of copyright rights will be considered a license of those rights and not an assignment.

A license, in contrast, is a grant of permission to use the code without giving up ownership of the code. If assigning copyright in software is like selling your house, licensing copyrighted software is like renting your house. A license can range from a mere right to use the software, module, script, or class in the completed software, to granting rights to re-write the software or create derivative software from it, all the way up to all of the rights to the code that the original creator has. A license can be exclusive in the sense that the author agrees not to license the code to anyone else in a particular geographic region, industry, for a period of time, or at all, or it can be non-exclusive in the sense that the licensee is only one of several concurrent licensees, each with the same or overlapping rights. Importantly, the terms of licenses are interpreted according to the contract rules of your local jurisdiction. Therefore it is extremely important that the parties understand exactly what they are agreeing to before coming to an agreement.

Licenses and assignments are the two building blocks of software development agreements and should be a part of every software development contract. If the software is not a work-made-for-hire or the software copyright is not either expressly assigned to the client or licensed to the client at the end of the development project, then the client will infringe the developer’s copyrights in the code every time the client uses that code. Therefore, every well-written software development contract will contain a clause designating the code a work-made-for-hire, assigning the code to the client on completion, or granting the client a license to use the code on completion.

Putting it Together, A Sample Contract Clause

It is not uncommon for contracts to have a clause or series of clauses addressing all three of the above ideas, work-made-for-hire, license, and assignment. Below is an example of a typical section addressing copyright partitioning:

The copyright in all works of authorship created pursuant to this agreement is owned by Client. All such works or portions of works created by Developers are “works made for hire” as defined in 17 U.S.C. § 201. Developer assigns to Clients all right, title, and interest in:

(a) The copyright to all works of authorship (“Work”) and contribution to any such Work (“Contribution”) created pursuant to this agreement;

(b) Any registrations and copyright applications, along with any renewals and extensions thereof, relating to the Contribution or the Work;
(c) All works based upon, derived from, or incorporating the Contribution or the Work;

(d) All income, royalties, damages, claims, and payments now or hereafter due or payable with respect to the Contribution or the Work;

(e) All causes of action, either in law or in equity, for past, present, or future infringement of copyright-related to the Contribution or the Work, and all rights corresponding to any of the foregoing, throughout the world.

The developer may use the Work only until Developer delivers a final product to Client, and may use the Work only insomuch as such use is necessary to the creation of the final product. The client grants no license to the developer for any use of the Work other than as expressly described herein. The developer must request a separate license from Clients for any use of the Work other than as expressly described herein. Such license must be explicitly granted in writing, signed by Client, or it is void. Should a court of law with jurisdiction over the parties and the subject matter of this contract deem the Work not a “work for hire,” and should a court of law with jurisdiction over the parties and the subject matter judge the above assignment of copyright void, Developer grants Client an exclusive, royalty-free, irrevocable worldwide license to use the Work without limitation in any manner Client deems appropriate.

This clause attempts to cover each of the bases for the client to control the work, first by asserting that the work is a work-made-for-hire, then, by assigning the work to the client, and licensing back only the rights to the code necessary for the Developer to work on the project at issue, and finally, by granting the client an unlimited license for use of the work, in the event a court deems the code neither a work-made-for-hire, nor lawfully assigned. This particular example gives all of the rights to the code to the client. Of course, each of the component parts of this clause can and should be negotiated beforehand. Under a contract containing the clause above, the developer would not be allowed to re-use the code developed for the project. In negotiations, the savvy developer must understand each of the components to the above clause, and understand the ownership interest in the code each clause represents.

Open-source software platforms complicate the ownership of code

Open-source software is ubiquitous today, and it is impossible to develop software without encountering some form of open-source code, either as a platform on which to develop your software or as a component of your software. The key to understanding the implications of open-source software on development is the understanding that open-source software, while free, is not in the “public domain.” Open-source software is copyrighted software, the proper use of which is mandated according to the particular terms of the license. Importantly for developers, derivative software that is based on open-source software must generally conform to the terms of the original open source license, while software written to perform on an open-source platform need not. For example, if you write a flavor of Linux for use with a particular hardware suite, you must grant access to your source code in the same way you have been granted access to the Linux source code. Conversely, if you write a program to run on the Linux operating system, you need not conform to the GPL 2 open source license under which Linux is released, because in that case, Linux, while necessary for your software to function, is not a component of your software. In copyright terminology, your software is not a “derivative work” of Linux.

On the distribution side, if you choose to release your software under an open-source license, be aware that there are different flavors of open-source licenses. (See, for example, the Wikipedia entry on “Open Source Licenses” describing, comparing and contrasting many of the licenses.

Each flavor allows users of the software to do slightly different things, places slightly different restrictions on the user’s use of your software, and grants slightly different remedies in the event a user breaches the open-source agreement.

What It All Means

There are a number of things you can do while negotiating a development agreement to ensure that you can fully leverage the power of re-usable code and that your interests in the code you write are protected. The following are a sample of the most important things you should consider before you write a single line of code:

Get an agreement in writing on ownership of the code before you write a line of code: In almost every aspect, copyright law defers to the agreement between the parties. Before you start writing code for a project, make sure that both you and the client completely understand each other’s expectations for who will own the copyright in the code and what rights the respective parties will have to use the code when the project is over.

Clearly define what pre-built code you are bringing to the engagement versus what code you are writing to the specifications of the client: Often projects are a mix of pre-created code and custom-written code. Make sure that the agreement spells out what components you created prior to the engagement, and what components you will write specifically for this project. While you will own the copyright to anything you wrote before beginning the engagement, you do not want the question of ownership of your entire software toolkit left open if there is an eventual conflict. Spell it out beforehand.

If possible, retain ownership of the code and license it to the client: Your code is valuable. It may be that the client only wants the security of knowing you will not revoke their right to use the code and walk away from a half-completed website, or they may be concerned about you re-selling an idea they feel they have an ownership interest into a direct competitor. All of this should be part of your negotiation. If you can satisfy your client’s desire for security and assurances of a well-built, sophisticated web site, script, class, or module, without assigning the code to them, try to keep ownership of the code and license it to the client, rather than assigning it to them, or having them own the copyright outright under the work-made-for-hire doctrine.

Use ownership of the code as a negotiating point: A developer generally owns the code he or she creates. If the client insists on ownership, or an exclusive license to that code, use that to negotiate. You can ask that the client pay a premium for exclusive rights to the code, or ownership of the code. You can ask for a license back to create derivative software based on the code, and grant the client ownership of the code, again for a premium rate. Whatever you and your client decide, however, make sure that both sides are clear on the terms of the agreement, on what the words, such as “ownership,” “license,” “author,” or “work-made-for-hire,” actually mean, and, of course, abide by the agreement once it’s completed.

Be aware of open source restrictions: “Open-source” does not mean free for everyone to use in any way they like. Open source contracts are binding and will be enforced. If you write code on an open-source platform, read the license and abide by its terms. Make the client aware of any restrictions on their use of your code that may flow from the use of an open-source platform.

Write it all down and sign it: Each of the key components of the copyright law requires a written agreement, signed by the parties. Without a written agreement, and without the parties’ signature, copyright law defaults to the basic rule described above. While it may seem advantageous as a developer to leave an agreement unsigned, because the default rule typically grants ownership to that developer, remember that your work for a client and their satisfaction is based on your performance against their expectations. If the client expects sole ownership of a code segment, and you have agreed to it, don’t use the signatory requirements of copyright law as leverage after the fact to change the agreement.

When in doubt, consult a lawyer: Lawyers in this situation act as insurance. Like buying insurance, hiring a lawyer to review your contract can seem like an unnecessary up-front expense. However, the up-front cost of consulting with a lawyer before you negotiate an agreement can save a huge amount of frustration, wasted effort, and money in the long term by ensuring that any agreement you sign reflects your understanding of the agreement you negotiated and that both parties understand the terms that they have agreed to. The price of not having a properly negotiated and signed agreement could mean losing all copyright rights and control of the code.

About the Author: Chris Shiplett is an associate with Erik M. Pelton & Associates, PLLC, and specializes in software development contracts, trademark and copyright, and domain name disputes. He can be reached at

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Google was founded in 1998 by Larry Page and Sergey Brin while they were Ph.D. students at Stanford University in California. Together they own about 14 percent of its shares and control 56 percent of the stockholder voting power through supervoting stock. They incorporated Google as a privately held company on September 4, 1998. An initial public offering (IPO) took place on August 19, 2004, and Google moved to its headquarters in Mountain View, California, nicknamed the Googleplex. In August 2015, Google announced plans to reorganize its various interests as a conglomerate called Alphabet Inc. Google is Alphabet’s leading subsidiary and will continue to be the umbrella company for Alphabet’s Internet interests. Sundar Pichai was appointed CEO of Google, replacing Larry Page who became the CEO of Alphabet.

The company’s rapid growth since incorporation has triggered a chain of products, acquisitions, and partnerships beyond Google’s core search engine (Google Search). It offers services designed for work and productivity (Google Docs, Google Sheets, and Google Slides), email (Gmail/Inbox), scheduling and time management (Google Calendar), cloud storage (Google Drive), instant messaging and video chat (Google Allo, Duo, Hangouts), language translation (Google Translate), mapping and navigation (Google Maps, Waze, Google Earth, Street View), video sharing (YouTube), note-taking (Google Keep), and photo organizing and editing (Google Photos). The company leads the development of the Android mobile operating system, the Google Chrome web browser, and Chrome OS, a lightweight operating system based on the Chrome browser. Google has moved increasingly into hardware; from 2010 to 2015, it partnered with major electronics manufacturers in the production of its Nexus devices, and it released multiple hardware products in October 2016, including the Google Pixel smartphone, Google Home smart speaker, Google Wifi mesh wireless router, and Google Daydream virtual reality headset. Google has also experimented with becoming an Internet carrier (Google Fiber, Google Fi, and Google Station).[8] is the most visited website in the world.[9] Several other Google services also figure in the top 100 most visited websites, including YouTube and Blogger. Google was the most valuable brand in the world as of 2017,[10] but has received significant criticism involving issues such as privacy concerns, tax avoidance, antitrust, censorship, and search neutrality. Google’s mission statement is “to organize the world’s information and make it universally accessible and useful”. The company’s unofficial slogan “Don’t be evil” was removed from the company’s code of conduct around May 2018, but reinstated by July 31, 2018.

Expert Services Consultant (Remote)

1. Comprehensive benefits package including medical, dental, and vision plans for you, your spouse and family, cell phone allowance and more
2. Generous parental leave
3. Monthly company wide hack days
4. Paid employee Volunteer Time – 20 hours per year

Full Job Description
At CLOVO-WORKS, we believe that people do their best in a culture that fosters inclusion, innovation, and success. Our values – Champion the Customer, Take the Lead, Run Together, Ack + Own and Bring Yourself – serve as the foundation of our collaborative and dynamic culture. Whether it’s conducting a retrospective, participating in our monthly Hackdays, cranking out a new product feature, supporting our two CLOVO-WORKS bands, or doing our day to day work, Dutonians live and breathe these five values every day. Together, we solve real customer issues and fulfill our mission of connecting teams to real-time opportunities and elevate work to the outcomes that matter.

The CLOVO-WORKS Expert Services team is focused on enabling our customers to most effectively leverage our platform to achieve their business goals. We partner with our key customers to provide large scale onboarding; custom integrations, service modeling, and provision users, teams, services, schedules, and escalation policies.

As the company introduces a new approach to services delivery in a rapidly growing startup, this role will be instrumental in developing the process and technologies to deliver amazing customer experiences. You will help establish methodologies and repeatable processes to deliver successful implementations, every time.

About You
You’ve got technical chops. You are a technologist first. You demonstrate a deep knowledge of IT monitoring tools or within DevOps, SRE or IT Operations. You run the implementation process from design to delivery. You partner with customers to help design and build integrations to provide awesome implementations..

You are a problem solver. You identify potential roadblocks and provide thoughtful solutions. You are excellent at multi-tasking, are self-driven, and can work both independently and with a cross-functional team. You come up to speed quickly, love to learn, have a strong working style and impeccable attention to detail. You are comfortable running multiple simultaneous customer engagements and able to manage multiple threads within those engagements

You are an excellent and compelling communicator. You can break down complex technical concepts and explain them clearly to partners from business and technical backgrounds, from a DevOps engineer up to a C Level Executive. You have experience implementing technology solutions in the SaaS world and can articulate the solution to all levels in the customer organization

You are an extraordinary partner – to sales, to product, to your team, to your customers. Depending on the situation, you play the part of project manager, architect, consultant, technical guru, product expert, leader, evangelist, and teacher, with a relentless commitment to outstanding customer service

Ideal Qualifications
1. 5+ years of hands-on technical background with a primary emphasis on IT Operations / Professional Services delivery
2. Demonstrated Python and Javascript experience, especially within an AWS Lambda and stand-alone automation, scripting and tooling context
3. Demonstrated knowledge and ability to interact with common SaaS and traditional software APIs (REST, SOAP, WS), webhooks, etc. as part of scripting and tooling development, integration development, and ETL like activities.
4. Knowledge of infrastructure as code and DevOps SRE toolchains (GitHub, Terraform, Chef, Artifactory, JFrog, Nomad, Consul, Vault)
5. Ability to do advanced scripting (Python, Javascript, Go, Ruby, Perl) and fundamental knowledge of Linux.
6. Experience with node.js, css, flexbox & bootstrap
7. Hands-on technical background using AWS (EC2, Lambda, S3, RDS, API Gateway, DynamoDB, IAM)
8. Deep technical knowledge with ITSM tools like ServiceNow, Jira, Remedy (ServiceNow Admin, ServiceNow Scripting, ServiceNow GScript/Rhino, Studio)
9. Understanding of monitoring systems (DataDog, Dynatrace, Nagios, New Relic, Splunk, Zabbix)
You know and understand our space (or you’re already a fan of our product!).
10. Be prepared to give us a demo and show us what you’ve got!
Please note: this position may be either remote or based in our Nigeria offices. The role will involve 25-50% travel

1. Competitive salaries and company equity
2. Comprehensive benefits package including medical, dental, and vision plans for you, your spouse and family, cell phone allowance and more
3. Generous parental leave
4. Monthly company wide hack days
5. Paid employee Volunteer Time – 20 hours per year

CLOVO-WORKS is committed to creating a diverse environment and is an equal opportunity employer. CLOVO-WORKS does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

CLOVO-WORKS is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs.

Our stewardship of the data of many thousands of customers means that a background check is required to join CLOVO-WORKS. We will, nonetheless, consider for employment qualified applicants with arrest and conviction records in a manner consistent with local requirements.

CLOVO-WORKS uses the E-Verify employment verification program.

To all recruitment agencies: CLOVO-WORKS does not accept agency resumes. Please do not forward resumes to our jobs alias, CLOVO-WORKS employees or any other company location. CLOVO-WORKS is not responsible for any fees related to unsolicited resumes.